FAQ

What is Stuca

Stuca stands for Studio Casual, a brand that represents everyday wear designed to be versatile, aesthetic, and effortlessly stylish. Our collection follows a clean and minimalist design philosophy, offering casual yet refined pieces that adapt naturally to daily activities. With a focus on comfort and timeless appeal, Stuca is designed for those who appreciate understated elegance — where style feels natural, wearable, and never overcomplicated.

Where can I shop Stuca products

Stuca products are available on our official website, Shopee Official Store, TikTok Shop, and Tokopedia Official Store.

HOW DO I CHOOSE THE RIGHT SIZE?

Each product page includes a detailed size chart. If you’re between sizes, we recommend sizing up for a more relaxed fit. Still unsure? Feel free to reach out to us.

ARE STUCA PIECES TRUE TO SIZE?

Most of our designs are true to size, but fit may vary depending on the cut and fabric. Please check the product description for specific fit notes.

WHERE DO YOU SHIP TO?

We currently ship across Indonesia, for any inquiries please contact us through stuca.official@gmail.com

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Packages are generally dispatched within 1–2 working days after payment is confirmed and shipped via the selected courier with tracking provided. Deliveries are made without a signature, and shipping is carried out on working days only. A tracking link will be shared once your order has been dispatched.

CAN I RECEIVE MY ORDER EARLIER THAN THE ESTIMATED DELIVERY TIME?

At this time, we’re unable to offer expedited delivery. Each order goes through payment verification, quality control, and careful packaging to ensure it meets our standards, followed by an estimated 2–3 working days for delivery.

ORDER GROUPING POLICY

You should place all items in one order because separate orders cannot be combined, and each order will be charged its own shipping fee.

SHIPPING RESPONSIBILITY

We are not responsible for delays caused by third-party shipping providers, customs clearance, or events beyond our control.

What payment methods do you accept?

We accept a range of payment methods available on our website, including bank transfers, e-wallets, and credit or debit cards. All payments are processed through authorized and secure payment providers in accordance with applicable security standards.

What happens if my payment cannot be verified?

We reserve the right to decline or cancel any order if payment cannot be successfully verified, including but not limited to mismatched account holder details or incomplete payment.

Is my payment secure?

Yes. All transactions are processed through secure and encrypted payment systems.

When will I receive my invoice?

Payment must be completed upon checkout. An invoice containing your order details will be automatically sent to your registered email address.

Do you accept returns or exchanges?

Yes, we accept returns or exchanges within a specified period, provided items are unworn, unwashed, in their original condition, and have all tags attached.

How do I request a return or exchange?

Please contact our customer service team with your order number, and we will assist you through the process.

What happens if an item I ordered is unavailable?

In the event of stock unavailability or system errors that affect product availability, your order may be canceled. Any payment received will be fully refunded to the original payment method in accordance with our refund policy.

Return and exchange policy

We do not accept cancellation orders. We accept returns and exchanges for eligible items within a specified period from the date of receipt, provided that the products are unused, unwashed, unaltered, and in their original condition with all tags and packaging intact.

Items purchased at full price may be eligible for exchange or return, subject to stock availability. Sale or discounted items are non-returnable and non-exchangeable, unless otherwise stated or in the case of a manufacturing defect. Return shipping costs may be borne by the customer unless the return is due to an error on our part or a defective product.

All approved refunds will be processed to the original payment method in accordance with our refund procedures.

How to contact Stuca

You can contact us through stuca.official@gmail.com or chat with us via Whatsapp (+62 812 6333 8874). 

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information we collect

We collect personal and non-personal information necessary to provide and operate our services. This may include:

  • Personal Information, such as your name, contact details, shipping and billing addresses, and transaction details.
  • Payment Information, which is processed securely through third-party payment providers. We do not store full payment details.
  • Technical Information, including IP address, device type, browser data, and website usage information.

All information is collected only where lawful and relevant, and is handled in accordance with applicable data protection regulations.

How we use your information

We use the information collected to:

  • Process and fulfill orders, payments, and deliveries
  • Communicate with you regarding transactions, inquiries, or customer support
  • Improve our website, products, and services
  • Send marketing communications, where permitted by law and based on your preferences
  • Comply with legal and regulatory obligations

Your information is used solely for legitimate business purposes and in accordance with applicable data protection laws.

Data Sharing

We may share your information with trusted third parties solely for the purpose of operating our business, including payment processing, order fulfillment, delivery services, and website analytics. Your data is shared only when necessary, under appropriate confidentiality and security safeguards, and in compliance with applicable laws. We do not sell or rent your personal information to third parties.

Data protection

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure. Access to personal information is limited to authorized personnel and trusted service providers, and data is handled in accordance with applicable data protection laws and regulations.

user rights

You have the right to access, correct, update, or request deletion of your personal information, subject to applicable laws. You may also withdraw consent for certain data processing activities or opt out of marketing communications at any time. Requests related to your personal data will be handled in accordance with applicable data protection regulations.

Cookies and tracking

We use cookies and similar tracking technologies to enhance website functionality, analyze usage, and improve user experience. Cookies may collect information such as browser type, device information, and website activity. You may manage or disable cookies through your browser settings. Continued use of our website constitutes consent to the use of cookies, where permitted by law.

Compliance and Updates

We comply with applicable data protection laws and regulations in handling personal information. This policy may be updated from time to time to reflect legal, operational, or regulatory changes. Any updates will be posted on this website and become effective upon publication.